Timely information increases compliance

Timely information increases compliance

The Department of Orthopedic Surgery, New North Zealand Hospital strives for close dialogue with the patients in preparation for surgery and the post-treatment process. The digital care guide prepares the patient for the surgery and helps compliance in rehabilitation, and the results are compelling.

As outpatient knee and shoulder arthroplasty become increasingly common, secure communication methods are essential to successful care – promoting independence, maximizing quality of life, and meeting patients' needs in post-surgery and rehabilitation. The importance of timely information is why The Department of Orthopedic Surgery, New North Zealand Hospital, provides patients with a digital care guide from Emento. An app guides the patient from pre-surgery to post-surgery, postoperative pain, functional scores, and rehabilitation. At the appropriate time, the patient gets information on what happens next. Short videos with simple messages about the operation help make the patients familiar with what happens during the stay at the hospital. And in post-surgery and rehabilitation, the patient receives informative videos with, e.g., how to do physical therapy.

A way to visualize health literacy

When a video has been seen and understood, the patient ticks off a box letting the staff know that they have received the information. Previously the hospital used to send an electronic letter hoping that the patient read it. But now, the department has a way to follow the patient's health literacy level – helping with additional information and support when needed.

In addition, the individual departments have a unique opportunity to continuously adapt the information if it turns out that some of the videos do not appeal to the patients. The digital care guide is agile, and the content can easily and quickly be changed.

The increase in health literacy has not only benefitted the patients. For instance, more informed and knowledgeable patients have also diminished prior cancellations for surgery due to the patient not having started fasting before surgery.

"From a socio-economic point of view, it makes perfect sense to rethink communication with our patients and, in the process, curb absences that cost much money. Here we have a concrete tool that we expect can help us along the way" says Henrik Schødts, project director, New North Zealand Hospital.

The difference is clear

Being knowledgeable before surgery of the process, amount of pain and common side-effects increase the patient's autonomy.

In Denmark, rehabilitation and physical therapy are provided by the municipality. The Department of Orthopedic Surgery at New North Zealand Hospital cooperates with many different municipalities, and the message is clear. Patients with a digital care guide attend physical therapy in better shape and progress than patients sent by other hospitals.

This is why the Municipality of Hillerød has started to cooperate with the department on a project to optimize information for outpatient knee, hip, and shoulder arthroplasty.

"The patients' transition from hospital to rehabilitation in the municipality must be as safe and smooth as possible. And if the digital care guide can help ensure a good patient experience in this transition, it is certainly interesting to have a closer look at" says Bente Ourø Rørth, hospital director, New North Zealand Hospital.

Allan Juhl
Allan Juhl

Want to learn more?

You are very welcome to contact Allan Juhl, if you want to learn more or book a demo

Email: allan@emento.dk

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