General information

Emento is glad that you are using Training. It is very important to us that we respect and protect your privacy. It is always our intention and goal to process your data securely and appropriately.

The personal data you provide to us will be treated confidentially and will only be disclosed for the purposes we have identified. However, it is important that you read these terms and conditions carefully so that you understand why and how we process your personal data. If you do not find answers to your questions in this document, please feel free to contact our Data Protection Officer (DPO) at the following email:

Emento is a Danish company with registered address in Aarhus N:

Emento A/S
CVR no. 37321745
Olof Palmes Allé 44,
DK-8200 Aarhus N

Who is Emento

Emento produces and owns the demo tool Training, which illustrates the product Emento care guide, which are coherent web and mobile applications that help coordinate and navigate programmes.

This Privacy Policy describes what information we process when you use our Service, how we use that information, and the options we offer you to view, update and control that information.

Who is the data controller

To access Training, you will be given a username and a password. You are basically anonymous and cannot be identified from the information contained in Training. Should you pass on information to Emento in Training that can identify you, Emento is the data controller.

What is personal data

Personal data is any information relating to an identified or identifiable natural person. This means that it is any information that can be directly or indirectly linked to an individual. It can be, for example, name, gender, telephone number or even images and dynamic IP addresses.

Should we - contrary to expectations - come to process personal data about you in connection with your use of Training, we always ensure that this is done for a clear and explicit purpose and familiarise you with the types of data processed and why the data is processed.

When does Emento process personal data

When you use Training, Emento does not generally process personal data about you, as your profile is anonymous, but you have the option to write your name and insert a profile picture. This is not necessary for the use of Training, which is why we recommend that you do not provide this information.

If you choose not to remain anonymous, we process personal data in the following way:

  • When viewing content in the app
  • When you write a message
  • When you mark a task as completed
  • When you contact our support

When you interact with us through the Training profile, Emento processes various types of other information as described below:

Technical data:

Emento processes technical data when using the App. Emento also processes technical information related to your smartphone (such as: IP address, device configuration and country of origin) or related to Training (such as: log and history of all data transactions, log and history of actions).

Communication data:

If you send us a request - for example, an email requesting help - we reserve the right to share (without sensitive personal data) this information internally in order to clarify and respond to your request or to help other users.

Purpose of use of personal data in Training

The information we collect about you when you use Training is for the following purposes:

  • To improve Training: In order to improve the Guide and ensure accessibility to our platform, we keep a record of actions performed in a log. We never process your data when it can directly identify you unless you have given us consent to do so, e.g. if we need to solve a problem that you have brought to our attention.

Legal basis for the use of personal data: Emento's processing of data for use in a demo programme is based on the legal basis in Article 6(1)(f) of the General Data Protection Regulation (GDPR).

Personal data to third parties

Information can only be disclosed to sub-processors who are authorised to use your data for login management and hosting purposes.

It is Emento's task to ensure that your personal data is not misused. Therefore, we always ensure that our sub-processors guarantee that your personal data is protected.

Storage of personal data in Training

Emento is committed to protecting your personal data. We use technical and organisational measures to safeguard against unauthorised access and use, destruction, alteration or disclosure of your personal data by any individual or organisation. To ensure your security and protection, only a limited number of persons with a legitimate need have access to personal data.

In order to protect your data in the best possible way, we have adopted internal rules on information security, which contain both instructions and measures to protect your personal data against destruction, loss or alteration, as well as against unauthorised disclosure, access or knowledge by unauthorised persons. In addition, all Emento employees must follow internal procedures and rules regarding the handling of personal data. Training in and around the correct handling of personal data is also carried out on an ongoing basis.

Deletion of personal data in Training

Your profile and related data will be deleted after 30 days.

Your rights

As a user of Training, you can, on request, find out what data we have processed about you, where it comes from and what we use it for. You can also find out how long we store your data and who receives data about you. However, access may be restricted to protect the privacy, trade secrets and intellectual property rights of other persons.

If your profile information is incorrect, incomplete or irrelevant, you have the right to have it corrected. You can correct the information in your profile directly in the app

You may at any time lodge a complaint with a supervisory authority regarding our processing of your personal data. The Danish supervisory authority is Datatilsynet, Carl Jacobsens Vej 35, 2500 Valby. The Danish Data Protection Agency can also be contacted by email:

Contact information

If you have any questions or comments about this privacy policy, please contact us at:

Emento A/S
Olof Palmes Alle 44
DK-8200 Aarhus N
Phone: +45 72 22 70 70

You also have the possibility to contact our external DPO:

DPO Danmark ApS
Højbro Plads 10
DK-1200 Copenhagen K
Telephone: 77 34 46 00